Robotic Process Automation in the Healthcare Industry

COVID-19 has had a massive impact on healthcare providers. Dire need has pushed many healthcare professionals to the limit to the point of affecting their own health.

Many have turned to intelligent automation technologies in an effort to do more with the limited resources that they have.

The pandemic highlighted and accelerated the already present need to optimize costs, decrease dependency on humans for routine and administrative tasks, and prepare for any similar future impacts.

According to Gartner, 50% of US healthcare providers will invest in RPA over the next three years. Artificial Intelligence (AI) enablement within clinical or nonclinical processes for patient interactions, which is a mere 4% today, will increase at least five fold.

Using RPA in healthcare is excellent for improving administrative tasks; it mimics human manual processes by mapping interactions between computer keystrokes and data repositories (Read more about RPA here). AI in combination with RPA allows decisions to be made based on the sophisticated rules created from existing case data.